Call: +44 (0) 7957 425 799

Email: lucy@divaandme.com

Delivery and Returns

Delivery

U.K. standard delivery is £5.95. All our jewellery will be sent via Royal Mail Special Delivery for insurance purposes and will require a signature on receipt. If you are not home, a card will be left and the package can be collected from your local Post Office branch. 

Standard Postage to Europe is £10 and to The Rest Of The World is £12.

Customs

Any import duties or customs charges are levied once they reach your country and Diva and Me is not responsible for any import duties which might be liable on receipt. Unfortunately, Diva and Me has no control over this and cannot predict exactly what the charges may be. Please contact your local customs office for further information.

Postage and packing costs are non refundable. We aim to despatch items that we have in stock within 48 hours. These normally arrive promptly but please allow 3-5 working days for UK deliveries. If items are out of stock, we will email you with an estimated delivery time. 

Returns

If you wish to return an item for a refund, please send it back to us unworn, in a re-saleable condition and in its original packaging within 14 days. Please obtain proof of postage on all returns. If you would like to return items then please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. for the returns address.

Exchange

Wherever possible we will try to exchange items but cannot always be sure of stock availability. As with returns, any items for exchange must be returned to us unworn, in a re-saleable condition and in its original packaging within 14 days. Always obtain proof of postage when returning items for exchange and email us at This email address is being protected from spambots. You need JavaScript enabled to view it. before you return the items for stock availability and the address to return the jewellery to.

NB: Due to hygiene reasons we do not accept the return of earrings – this is a standard policy as adopted by most retailers and we hope you understand the reasoning behind this. Earrings can only be returned if they are faulty or defective.

Payment

Payment for all orders placed is via PayPal's secure online system.  All major credit and debit cards are accepted. Diva and Me cannot accept any responsibility or liability arising from a disputed transaction made with PayPal, and advises that you read the company's terms and conditions before entering into any such transaction.  Goods will not be dispatched by Diva and Me until 'notification of payment received' is received by us from PayPal.

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Contact Us

Telephone

07957 425 799

Email

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© Copyright 2015 Diva & Me Limited